Return & Refund Policy

Returns, Cancelation, or Refund

We Necklace by Samaa are Delighted & Thrilled to have you as our Customer & we hope that the selection of our Lovely piece of jewellery brings joy in your life, we are always so keen to provide our level best to make sure our customers love our products & its our guarantee that you will get best & same quality product as shown in photos. However, in case you changed your mind after placing an order, so we would like to inform you that unfortunately, we can not Cancel your order at any stage. Once an order is placed online, it proceeds to our workshop shortly after. Due to being dispatched the shipment on the same day to the Courier. 

• In case you received a Wrong item or a damaged product so feel free to contact us here or by WhatsApp with your Order Details, and we will GUARANTEE you to REPLACE your correct ORDER within 2 to 5 working days in the UAE without any Charges, and International shipments take some more time. 

Personalised items that are especially made on your Request and its not sellable to others. That’s why All items are non-returnable & non-refundable due to being made or ordered with your choice of name, wording, message, etc. or other customised features, which make the item unique to you. For that reason, we can not offer you a Refund, Return, or Exchange.

Email: support@necklacesbysamaa.com
Whatsapp Number: +971506960576